Welcome to Family Ties(“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website and services. By accessing this website or requesting services, you agree to be bound by these Terms.

1. Services Overview

Family Ties provides residential and commercial plumbing and HVAC services, including installation, maintenance, and repairs.

All services are subject to availability and may vary based on location and technician scheduling.

2. Use of Website

By using this website, you agree that you will:

Use the site only for lawful purposes
Not attempt to disrupt or damage the website
Not misuse contact forms or submit false information

We reserve the right to restrict or terminate access to users who violate these terms.

3. Quotes, Estimates & Pricing

Any quotes or estimates provided (online, by phone, or in person) are non-binding until confirmed by a technician onsite.
Pricing may vary depending on actual conditions discovered during service.
Additional work required will be communicated before proceeding.

4. Appointments & Scheduling

Scheduling services does not guarantee exact arrival times.
We strive to meet scheduled windows but may adjust due to workload or emergencies.
Customers must provide accurate contact details for scheduling updates.

5. Payments

Payment is due upon completion of services unless otherwise agreed.
We may accept multiple payment methods (credit card, cash, etc.).
Failure to pay may result in additional fees or service refusal.

6. Cancellations & Rescheduling

Customers must provide reasonable notice for cancellations or changes.
Late cancellations or missed appointments may incur a service fee.

7. Warranties & Liability

We provide services using reasonable skill and care.
Any warranties on parts or labor will be communicated at the time of service.
We are not responsible for:
- Pre-existing conditions
- Damage caused by hidden issues (e.g., old pipes, structural issues)
- Indirect or consequential damages

8. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the amount paid for the service provided.
We are not liable for:
- Loss of use
- Property damage beyond the scope of work
- Delays caused by unforeseen circumstances

9. Customer Responsibilities

You agree to:

Provide safe and reasonable access to the service area
Disclose known issues or hazards
Ensure pets or obstacles do not interfere with service

Failure to do so may result in delays or additional charges.

10. SMS & Communications Consent

By providing your phone number, you consent to receive service-related and promotional messages.

Message and data rates may apply
You can opt out anytime by replying “STOP”
Consent is not required to purchase services

11. Privacy

Your use of this site is also governed by our Privacy Policy.

We may collect personal information such as your name, phone number, and email to:

Respond to inquiries
Schedule services
Send updates or marketing communications

We do not sell your personal data to third parties

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

13. Intellectual Property

All content on this website (text, images, branding) is owned by Family Ties and protected by copyright laws.

You may not:

Copy
Reproduce
Redistribute

without written permission.

14. Emergency Services Disclaimer

We offer 24/7 services, but:

Response times are not guaranteed
Availability depends on technician capacity and location

15. Changes to Terms

We may update these Terms at any time. Continued use of the website or services means you accept the updated Terms.

16. Governing Law

These Terms shall be governed by the laws of the State of California (or applicable jurisdiction where services are provided).

17. Contact Information

If you have questions about these Terms, please contact:

Family Ties
Phone: (951) 432-5577
Website: https://familytieshvacp.com